ACCESSWIRE
01 Jun 2023, 23:43 GMT+10
A Cisco Solutions Partner for more than 15 years, Upstream Works offers cloud migration flexibility, AI integration and automation, Webex Meetings Video engagements, and more.
WOODBRIDGE, ON / ACCESSWIRE / June 1, 2023 / Upstream Works, a provider of omnichannel contact center solutions, announces today that Cisco is enabling Webex Meetings Video engagements using the Upstream Works desktop solution to provide efficient and meaningful customer experiences, and attendees of Cisco Live will have the opportunity to see these solutions in action. The partnership with Cisco continues to expand and enables organizations to optimize engagements and innovate across all Cisco contact center platforms, on-premise and cloud.
The enterprise-ready contact center desktop solution improves the agent and customer experience with an agent-centric desktop, advanced omnichannel capabilities including Webex Connect (SMS, WhatsApp, Twitter DM, Facebook Messenger) and Webex Meetings Video engagements, customized integrations, and omnichannel management reporting and analytics.
During the Cisco Live 2023 Americas conference, June 4-8 in Las Vegas, attendees can:
Upstream Works also announces that Zack Taylor, Senior Director of Strategic Communications at Cisco Contact Center BU, and Rob McDougall, CEO of Upstream Works, will hold a fireside chat, moderated by host Jeff Palmer, CRO of Upstream Works, on June 5, at 11:30 a.m. PT / 2:30 p.m. ET. Register today to tune into the fireside chat live or watch the replay.
The fireside chat, Accelerate Enterprise Contact Center Innovation, will broadcast live during the Cisco Live conference. Cisco and Upstream Works will explore:
Broadcasting globally from Cisco Live on Thursday, June 8, at 1:00 p.m. PT / 4:00 p.m. ET, the Dueling Customer Experience Imperative: Maximize Satisfaction; Minimize Cost session will explore how Cisco enables United Airlines Webex Meetings Video engagements using Upstream Works. Lorrissa Horton, SVP, Chief Product Officer Collaboration, Cisco, Anurag Dhingra, CTO & Head of Engineering, Cisco Collaboration and Rob Bence, Digital Technology Director, United Airlines, will discuss how businesses are tackling the new demands on customer experience teams.
Upstream Works provides enterprises with customized and integrated contact center solutions with existing and new technologies and leverages multiple AI, business applications and CRM systems across the enterprise to streamline business workflows and increase efficiency. The company's customer base spans multiple verticals from finance and healthcare to travel, leisure and more.
About Upstream Works | www.upstreamworks.com
Upstream Works provides enterprise-ready omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Our flexible, agent-first desktop solutions support digital transformation, innovation, and business growth, and enable contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For over 20 years, Upstream Works has helped companies around the world and across industries improve operational efficiency, agent effectiveness, customer experience and business outcomes.
###
For more information, contact:
Escalate PR for Upstream Works
upstream@escalatepr.com
SOURCE: Upstream Works
Get a daily dose of Miami Mirror news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Miami Mirror.
More InformationDUBAI, UAE - The bustling real estate market in Dubai has surged to unprecedented heights, reporting transactions valued at over ...
SHANGHAI, China: A survey published this week by the American Chamber of Commerce (AmCham) in Shanghai showed that political tensions ...
DAYTON, Ohio: Under an agreement announced this week, Joby Aviation will produce state-of-the-art electric vertical takeoff and landing (eVTOL) aircraft ...
NEW YORK, New York - U.S. stocks and bonds caught on to a global trend Thursday as sellers took charge ...
CHICAGO, Illinois: The Chicago Symphony Orchestra (CSO) and the Chicago Federation of Musicians announced over the weekend that they agreed ...
ANKARA, Turkey: During a meeting, Michael Evans, President of the Alibaba Group, told Turkish President Tayyip Erdogan that the Chinese ...
CALGARY, Canada: From early 2024, the long-delayed and controversial Canadian government-owned Trans Mountain oil pipeline expansion (TMX) is expected to ...
ISLAMABAD, Pakistan: Pakistan's Supreme Court proceedings were broadcast live on state television on Monday, providing an unprecedented glimpse into the ...
MORGANTOWN, Pennsylvania: Pennsylvania state police said that nine teenage boys who escaped from the Abraxas Academy detention center this week ...
ANCHORAGE, Alaska: Anchorage is struggling to find housing options for more than 3,000 homeless residents, as the city's mass shelter ...
SEOUL, South Korea: Thousands of South Korean educators and school staff gathered in Seoul over the weekend to demand increased ...
WARSAW, Poland: As part of European Union (EU) sanctions imposed against Russia over its invasion of Ukraine, Poland banned all ...